Sales Policy

Payment  Currency: HK$
  • Credit card (VISA, Master, Amex)
* Payment to be made per shipment.
Shipping Area Hong Kong only　
Shipping Temperature Yamato International Cool TA-Q-BIN, refrigerated, upright storage
Shipping Fee
  • 7-9 bottles per box: 1 box, $150
  • 1-6 bottles per box: 1 box, $85
Order Unit & Dispatch Unit
  • 9 bottles per box
  • 6 bottles per box
  • 2 bottles per box
  • 1 bottle per box

* Each bottle is manufactured individually by hand.
All items will be dispatched by air from our factory in Japan.
* Different varieties can be dispatched in the same box.
* Packing: as the items will be sent by refrigerated air delivery, each bottle will be individually packed in a styrofoam box.
* For items delivered in a wooden case, the packing method will be different. Please consult with us separately for each order.
Exchanges & Returns 1. We do not accept exchanges or returns. 
2. Notwithstanding clause 1, exchanges and returns will be accepted if there is a fault with the goods for which Royal Blue Tea is liable, such as damage to the case, or if the goods delivered are different from those ordered. In this event, please notify Royal Blue Tea within one week after delivery. A replacement will be sent in exchange for the faulty item, subject to Royal Blue Tea's returns policy. If the fault is confirmed, the shipping fees for the return of the faulty item and the delivery of its replacement will be incurred by Royal Blue Tea. If no fault is found, the shipping fees will be incurred by the customer.

Damaged Goods

 The following section applies only to damage occurring in-transit.
Upon receiving damaged goods, please contact the shipping company as soon as possible.
The damaged item will be collected by the shipping company and a replacement will be sent at a later date.

Delivery

Shipping Company: Yamato Transport/Yamato International Cool TA-Q-BIN

Lead Time: 1-2 weeks

Receipt of order Thursday 3pm Friday 3pm Monday 3pm  Tuesday 3pm
↓
Preliminary customs  application Friday Monday Tuesday Wednesday
↓
Dispatch from Japan Monday Tuesday Wednesday Thursday
↓
Customs clearance Tuesday Wednesday Thursday Friday
↓
Delivery to HK Wednesday- Thursday- Friday- Saturday/Sunday
Monday-

※Illustration of flow from order to delivery (with shortest possible lead time)